1) Information We Collect

• Account & Contact Data: name, email, phone, business details.
• Billing Data: payment method details processed by our payment processor(s); we store limited tokens/metadata.
• Usage & Device Data: log data, IP address, device/browser type, cookies, and similar technologies.
• Customer Content: content you upload or connect (contacts, messages, documents, funnels, websites, etc.).
• Integrations: data from connected tools (calendars, email, payment gateways, ads, etc.).

2) How We Use Information

• Provide, operate, and improve the Services.
• Configure your AI assistant, funnels, websites, workflows, and e-doc features.
• Process payments, detect/prevent fraud, and ensure security.
• Communicate with you (service, transactional, and product updates).
• Comply with legal obligations and enforce our Terms.

3) Legal Bases (EEA/UK users)

We rely on contract performance, legitimate interests (e.g., product improvement, security), consent (where required), and legal obligations.

4) Cookies & Similar Technologies

We use necessary cookies to run the site and optional analytics/advertising cookies to measure and improve performance. You can control cookies via your browser settings. Where legally required, we’ll request consent.

5) How We Share Information

• Service Providers: hosting, analytics, support, email/SMS/voice delivery, payment processing.
• Integrations: when you connect third-party tools, we share data as needed to operate the integration.
• Legal/Compliance: to comply with law or protect rights, safety, and security.
• Business Transfers: in connection with a merger, sale, or reorganization.

6) Telephony, A2P 10DLC & Messaging

If you enable messaging from local numbers, A2P 10DLC registration and carrier rules apply. Usage (e.g., SMS segments, MMS, minutes, recordings) is billed by the telephony provider. You are responsible for opt-in/opt-out compliance and message content. See Terms for details.

7) Data Retention

We retain personal data for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may delete content within your account; residual copies may remain in backups for a limited time.

8) Security

We employ technical and organizational measures designed to protect data. No method of transmission or storage is 100% secure.

9) Your Rights & Choices

• Access/Update: manage most data in your account settings.
• Delete: request deletion subject to legal exceptions.
• Marketing Opt-Out: unsubscribe links or contact us.
• Cookies: manage via browser; consent prompts where required.

10) GDPR/UK & CCPA/CPRA Notices

EU/EEA/UK Data Subject Rights

You may have rights to access, correct, delete, restrict/oppose processing, and data portability. You may withdraw consent at any time where processing is based on consent. Contact us to exercise your rights.

California Privacy (CCPA/CPRA)

California residents have rights to know/access, correct, delete, and opt-out of certain sharing/sale of personal information. We do not knowingly sell personal information. To exercise rights, contact us as below.

11) International Transfers

Your data may be processed outside your country. Where required, we use appropriate safeguards (e.g., SCCs).

12) Children’s Privacy

Our Services are not directed to children under 13 (or the age required by local law). We do not knowingly collect data from children.

13) Do Not Track

Your browser may send Do Not Track signals; we currently do not respond to DNT.

14) Changes to this Policy

We may update this Policy. We’ll post the revised version with the updated effective date. Material changes may be announced by email or in-app notice.

15) Contact Us

EZBiz • [email protected] • ezbiz.biz

This Policy is provided for general informational purposes only and may not reflect all jurisdiction-specific requirements. Consider consulting counsel for your situation.